Help with your order or eSIM
Sign in to your account and open a support ticket linked to the relevant order or eSIM. Tell us your phone model, what you’re trying to do, and any error message you see. These details help us understand the issue and guide your next steps.
A few checks before you reach out
For connection issues, confirm that you’re within your plan’s coverage area and validity period. Check that your travel line is enabled and selected for mobile data, then follow your plan’s instructions for data roaming and network settings.
Our Help Centre also has setup guides and troubleshooting steps for common questions.
Something else on your mind?
For business enquiries or questions unrelated to an account, use the contact email in our website footer. Keep your QR code and activation codes private, and leave them out of emails or screenshots.
