Your account
You must provide accurate account information and keep your password, QR codes, and activation details secure. Notify us promptly if you suspect unauthorised access or use.
You are responsible for activity through your account, except where applicable law provides otherwise.
Choosing a compatible plan
Before purchasing, you must confirm that your device supports eSIM, is carrier-unlocked, and can install a plan from another provider.
Review the plan’s included destinations, data allowance, validity period, supported networks, and any restrictions. Coverage, connection speeds, and network availability vary according to location, device network bands, congestion, and local operator conditions.
Orders and digital delivery
Your plan benefits, price, and validity are displayed at checkout and recorded with your order. Fulfilment begins once payment is confirmed.
Keep your installation information private. You must not share, resell, or publish your QR code or activation details.
Responsible use
You must use the service lawfully and follow our Acceptable use policy. You must not interfere with mobile networks, bypass plan restrictions, or generate abusive automated traffic.
Any fair-use conditions, high-speed allowances, or speed-management rules shown with your plan continue to apply while you use the service.
Support and refund requests
If a problem occurs, contact support promptly and follow reasonable troubleshooting instructions so we can investigate.
Refund eligibility is assessed under our Refund policy and applicable consumer law. Submit account-specific requests while signed in and link the relevant order or eSIM.
Your legal rights
Nothing in these terms excludes or limits rights or protections that cannot legally be excluded or limited.
Questions about these terms
Use our contact page for general questions or open a support ticket from your account. For account-specific enquiries, signing in helps us verify ownership and review the relevant details.