Information we process
We process the information needed to manage your account, complete your purchases, deliver your eSIM, and provide support. This includes:
- Account and contact details.
- Order records and purchased plan details.
- Payment status and limited transaction references.
- eSIM installation and fulfilment information.
- Support messages and related attachments.
- Technical security logs and saved preferences.
How we use your information
We use this information to create and secure accounts, process orders, deliver eSIMs, and help resolve questions or connection issues. It also supports fraud prevention, service reliability, and compliance with legal obligations.
Optional analytics and measurement tools follow the privacy choices described in our Cookie policy.
Partners involved in the service
Your payment details are handled by the payment processor used at checkout. We receive the payment status and transaction references needed to manage your order.
We share the information required to operate the service with relevant payment, hosting, email, support, analytics, and connectivity partners, subject to appropriate safeguards and your consent where required.
Storage and protection
We retain information according to operational, accounting, fraud-prevention, and legal requirements. Retention periods vary depending on the type of record and why it is needed.
Sensitive eSIM activation fields are encrypted while stored. Access to those fields is restricted to the account owner and authorised administrators.
Your privacy choices and rights
Depending on applicable law, you may have the right to access or correct your information, request deletion, restrict or object to processing, or receive a portable copy of your data.
Some records may need to be retained to meet legal obligations or address security and fraud-prevention requirements.
Contact us about your information
For privacy questions or requests, use our contact page or open a support ticket from your account. For account-specific requests, please sign in so we can verify ownership before taking action.