Find answers to common questions below. Need help with your purchase? Sign in to your account and open a support ticket linked to your order.
GOOD TO KNOW BEFORE YOU GO
Your eSIM questions, answered.
From finding the right plan to getting online abroad, find the details that make your next step simple.
When should I install my eSIM?+
Install it over Wi-Fi before departure, then switch it on when you arrive.
Can I keep my regular number?+
Yes. Keep your primary SIM active for calls and use the travel eSIM for mobile data.
When does validity begin?+
The activation policy is shown on each live plan. Many plans begin at the first supported network connection.
Can I share data by hotspot?+
Plans marked Hotspot ready support tethering, subject to device and network limitations.
What should I do if my eSIM won’t connect?+
Check that you’re in a supported destination, your plan is valid, and the eSIM is selected for mobile data. Follow your plan’s instructions for data roaming and any additional settings. If you still need help, contact esimnexo support with your order details and phone model.